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Can I cancel my order ?

Users can cancel their pending orders. Please select “Order Status” and select the detail view of the order id you would like to cancel. In case processing of your order has not been started yet (status “submitted”), you will find a link “Cancel order #<OrderId>”. Please follow the link to cancel your order. An email will be sent confirming the cancellation.
In case processing of your order has already started, you will need to contact the CM SAF User Help Desk via email (contact.cmsaf@dwd.de) in order to cancel your order. Please give “Cancel Order <OrderId>” in the subject of your email. You can also give a list of order numbers in the subject line if you would like to cancel more than one order.

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